Shipping policy
Free & Carbon-Neutral Shipping
We offer free standard shipping on orders over $100.
All shipments are carbon neutral, ensuring a net-zero environmental impact—because luxury should feel good in every way.
We provide worldwide shipping through a reliable global logistics network.
If you are purchasing a gift for a special occasion—such as a birthday, Christmas, Valentine’s Day, or other celebrations—we recommend reviewing the estimated delivery times below and placing your order in advance to ensure timely arrival.
Order Shipping
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Free standard shipping on orders over $100
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Worldwide delivery available
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Shipping time varies by destination and selected shipping method
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All orders are shipped DDP (Delivered Duty Paid)
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Duties & taxes included
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No additional charges upon delivery
For assistance, please contact: support@notjustpajama.com
Shipping Zones & Estimated Delivery Time
Delivery times below are estimated business days after dispatch.
| Zone | Region | Countries | Express Shipping | Standard Shipping |
|---|---|---|---|---|
| Zone 1 | Hong Kong & Macao | Hong Kong SAR, Macao SAR | 1–3 business days | 2–5 business days |
| Zone 2 | Korea & Taiwan | South Korea, Taiwan | 1–3 business days | 2–5 business days |
| Zone 3 | Japan | Japan | 1–3 business days | 2–5 business days |
| Zone 4 | Southeast Asia | Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines | 1–3 business days | 3–6 business days |
| Zone 5 | Australia & New Zealand | Australia, New Zealand | 2–5 business days | 5–12 business days |
| Zone 6 | North America | United States, Canada, Mexico | 2–5 business days | 5–10 business days |
| Zone 7 | United Kingdom | United Kingdom | 2–5 business days | 5–10 business days |
| Zone 8 | European Union | France, Germany, Italy, Spain, Netherlands, Belgium, Sweden, Switzerland, etc. | 2–5 business days | 5–10 business days |
| Zone 9 | Middle East | United Arab Emirates, Saudi Arabia, Qatar, Kuwait | 2–6 business days | 5–12 business days |
Custom-Made / Personalized Items
For monogrammed or custom-made products, please allow an additional 3–7 business days for production before dispatch.
Pre-Orders
If your order includes a pre-order item, you will receive a notification once the item is ready to ship, along with the estimated delivery window.
Packaging
Every order arrives beautifully wrapped in our signature packaging.
All packaging materials are FSC-certified and fully recyclable.
Please Note
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Delivery times are estimates and begin from the date of dispatch
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Express shipping availability may vary by destination
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Delays may occur during peak seasons or customs inspections
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Orders cannot be redirected once shipped
If you have any questions, our customer service team is always happy to help.