We hope you will love your Not Just Pajama order, but if you are unhappy with our products for any reasons, they can be returned for exchange or refund provided that the following guidelines are observed.
** Please note that the following products that can not be returned for exchange or refund in any case:
- Personalized products with bespoke embroidery or monogrammed
- Sale items marked non-refundable
- You must request an exchange or return, sending email to firstname.lastname@example.org, within 14 days of receiving the item. (We aim to respond to your query within 1-3 business days.)
- The item/s must be in original condition, with all tags still attached.
- Item/s must not have been worn, washed or altered in any way.
- We cannot accept returned garments that have makeup stains and/or garments that smell of perfume. Please take care when trying on garments.
- Returns that do not meet our policy will not be accepted and will be sent back to the customer.
- The cost of the original freight and return to our warehouse will not be reimbursed or refunded, except in the instance of faulty items.
- Please email us a photo of the return postage receipt, and tracking number, as proof of shipping. The customer will be responsible for paying a shipping fee for the return.
- Once the items have been received by our warehouse, we will contact you to process refund (minus original shipping costs).
- Please allow 3-5 business days from the receipt of your returned package for the item/s to be processed and checked by our team. Processing times may vary during busy periods.
- Refunds will be issued back via your original payment method. Please note that your financial institution may need up to 10 working days to clear the funds back onto your account.
- Please note, we are unable to refund initial shipping charges for goods returned. We are also unable to refund return postage, or any associated import tax or duty costs. Not Just Pajama cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and that you keep a record of the tracking details.
- EXCHANGE: We will ship the exchange item/s to you within 3~5 days, after you provide us the proof of shipping and return the original item/s back to our specific warehouse.
Please note, returns of faulty items will only be accepted if the goods were faulty when delivered. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during washing if our Wash Instructions have not been followed. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault.
BESPOKE EMBROIDERED AND MONOGRAMMED ITEMS
Please note that we are not able to refund or exchange personalized items. All sales of items that have been personalized with bespoke embroidery or monogrammed are final. Unless the item is faulty, no exchange, credit note or refund will be offered and the conditions set out above will not apply.