How to have a custom embroidery for my pjs?
Simply click & explore the product you want to purchase, you will see the section of "I want to have a FREE Custom Embroidery" on the product page.
Choose "YES" and you will be able to add the embroidery content to cart together with the product.
What are your product sizing details?
To find the best fit of the desired product, please refer to Size Guide on the product page.
If you need some advices, please contact our customer service team via firstname.lastname@example.org or Chat With Us.
Can I buy a single item from a set?
For the present, we are not offering the option to order a single item from a set.
Can I have gift wrapping or a gift card for my order?
Yes! Our aesthetic gift wrapping will come with every order. Not Just Pajama will be the perfect gift no matter for yourself or your loved ones.
You can also let us know if you need a gift card / note during the checkout (in order note).
Can you hide the prices of items?
We don't have prices shown on any tags, packing slips or wrappings.
Can you provide worldwide shipping?
Yes, we can ship to anywhere in the world!
We will provide you with the tracking information after your order ships out.
What are your delivery times?
Usually, your order will be fulfilled within 1-3 business days. For orders with custom embroidery, it usually takes another 5-7 working days to be fulfilled.
Normally it will take about 2 to 10 business days to arrive. The arrival time varies from country to country.
Where will be my parcel shipped from?
Not Just Pajama is running her business globally. Depending on the items you order, your shipment may come from our warehouse in the UK, the US or China.
Do I have to pay Import Taxes or Customs Duties?
For every customer, we include the cost of Customes Duties & Taxes in your order. The price you see at checkout is the price you pay and there are no additional charges.
How do I track my orders?
Simply Click HERE, you can track your order status with your order number and email.
How can I cancel / modify my order?
Please send an email to email@example.com, contact our customer service team to cancel / modify your order, as long as your order hasn't been shipped.
Can I place an order for made-to-measure item?
It is possible - we will be happy to try our best to make things happen for you! Please contact our magical Customer Service Team for suggestions at firstname.lastname@example.org
Do you do wholesale?
Yes, we do. Please kindly contact us at email@example.com, to learn more about wholesale opportunities with Not Just Pajama!
Do you offer discounts on bulk orders?
Yes, we are glad to offer a special discount on bulk order of 15 items or more.
Please contact us at firstname.lastname@example.org to learn more.
How to wash my silk garments / accessories?
You will find a WASH GUIDE in your parcel, please kindly review it before washing.
To wash your silk garments, please:
- HAND WASH SEPARATELY IN COLD WATER.
- TURN INSIDE OUT.
- USE ONLY MILD DETERGENTS WITHOUT OPTICAL BLEACHES.
- DO NOT BLEACH.
- DO NOT WRING.
- DRY FLAT IN SHADE.
Can I wash my velvet slippers?
Please DO NOT WASH your velvet slippers.
While you can gently wipe your velvet slippers with a dry cloth to remove surface dust and dirt on an as-needed basis. Alternately, use a soft shoe brush, moving it carefully over the slippers in one direction so as not to damage the fabric.
Exchange & Return
How to request a return?
You must request a return sending email to email@example.com, within 14 days of receiving the item.
Please take our Return / Refund Policy as your reference.
How to request an exchange?
You must request an exchange sending email to firstname.lastname@example.org, within 14 days of receiving the item.
(Our customer service team aim to respond to your request within 1-3 business days.)
What to do if my parcel is lost?
We are really sorry if this happened. Our Customer Service Team will be take care of this issue for you. Please contact us at email@example.com
What to do if I receive damanged / wrong items?
Our Customer Service Team will be take care of this issue for you. Please contact us at firstname.lastname@example.org with a photo of the damanged / incorrect item and your order number.
How long does it take to receive a refund?
Usually, it will only take a few days for the money to appear on your account. Sometime, it can take 10+ days to appear on your statement. If it takes longer please contact your bank for assistance.